Frequently Asked Questions
What is a safety switch?
A safety switch is a device that switches off all electricity supply to a building if an electrical fault is detected. This minimises the risk of electricity-related fires, electric shock, injury and death.
How often should I test my safety switch?
It is imperative that the safety switch is test every three months to ensure that it is functioning properly. Depending on where the switch is located, a professional may need to be contacted to perform such a task.
How long will a safety switch last?
According to the Australian standard, a safety switch is set to last for approximately 4000 tests. Unless there is a problem with the switch itself, a safety switch should last a lifetime.
What should I consider when choosing a ceiling fan?
When you choose a ceiling fan you should consider the dimensions of your room, the size of the fan, the length and number of its blades and what it is made out of. If this all seems a bit daunting, Dawson Electric can help.
What does RCD mean?
RCD stands for Residual Current Device, which is a device that prevents you from being fatally shocked by an electrical device.
What is the difference between tariff 31 and tariff 33?
Tariff 31 is available for at least 8 hours, while tariff 33 is available for at least 18 hours.
When is the best time to have an electrical safety inspection?
At Dawson Electric, we recommend that a property should have an electrical safety inspection every two years to ensure the safety of the property's residents.
Who needs a test and tag?
The only industries that are required to have their appliances tagged and tested are the construction, demolition and mining industries. All others have no legislative requirements, but it is the employer's duty of care to make sure their staff are safe at all times.
All the power has gone out, I have a blackout, do I need to call an electrician or the power company?
Firstly, you should check to see if this blackout is felt in others in your area. If so, then it is a power company issue. Otherwise, if your blackout is only located in your residence and you can't find the source, your should call an electrician immediately.
My safety switch or circuit breaker keeps tripping, what do I do?
Sometimes, this issue is caused by a faulty appliance, so it could be as easy as replacing that appliance. But if the switch or breaker re-trips almost instantly without the appliance plugged in, then it could be faulty wiring, and therefore you should contact an electrician.
Why do my light bulbs keep blowing?
There are numerous reasons your lightbulbs keep blowing, from cheap lights bulks to loose connections. If you have purchased quality lightbulbs and they keep blowing, contact Dawson Electric today.
How much do I save if I change my lights to LED?
When you switch to LED lights (which are energy efficient), the average household could save upwards of $225 on their electrical bill per year.
Does my home’s very old electrical wiring need to be replaced?
In short, yes. Old wiring has been shown to be one of the main reasons for house fires or short circuits.
How can I tell if my home’s wiring has been done by a non-professional?
There are several checks one can do to see if their wiring is not up to scratch. Frayed or ripped wires are a big indication that your wiring was done by a professional, as well as burnt out power outlets and flickering or buzzing lights.
Is it ok to do DIY electrical jobs?
NO. NEVER. You should always hire a professional when electricity is involved.
When should I use a licensed electrician?
When you need any sort of electrical work done around your property. Hiring a licensed electrician ensures that the work completed will be of the highest standard, making it safe for all residents.
What Is a Certificate of Compliance?
A certificate of compliance is a legal document that has been created to ensure that building work and trade services comply with minimum quality and safety standards.
Do you give free quotes for installations?
We do offer over the phone quotes but there is a $90 callout fee for onsite work.
Why Customers Choose Us
Emergency call out
We’re available 24 hours a day, 7 days a week. If you have an out-of-hours electrical problem, we can usually be there within 2 hours – seven days a week, weekends and public holidays included.
If we're not on time its free
On-time guarantee – we know how important your time is, so we’ll always turn up to your appointment on time or call and let you know about the delay or your visit is free*.
*to the value of $250 Terms and Conditions apply
Tidy up like it's grandma's house
Our electricians don’t just do a tradesman’s clean up, they pride themselves on leaving your house spotless. In fact, all our vans are fitted with Dyson vacuum cleaners for use after each job.
Wherever possible we use Australian made CLIPSAL products, not overseas imports. Meaning your product lasts longer, costing you less money in the future and has higher safety standards. All our electricians are fully licensed and comply with all workplace health and safety standards.
Friendly and approachable
From our people in the office to our electricians in the field, we are always happy to answer any questions you have and always have a smile for our customers. Our team are great communicators, we will always discuss the job with you in detail and let you know about any costs saving tips or changes to the job.
Great pricing, no surprises
We have set pricing available so there are no nasty surprises.
Winner of the PROTRADE Service Award
Dawson Electric was recently awarded the PROTRADE Service Award for our determination and dedication to accomplishing business success, with particularly high achievement in customer service.